Delivery

UK AND EIRE

Our UK team will aim to despatch your order as soon as everything on the order becomes available. Lead times for products may vary and an indication of their status ("In Stock", "Currently Out of Stock" or Delivery 2 to 5 days) will be displayed next to the product number at the point of adding a product to your basket.

If an item is expected to be out of stock for more than 7 days, the item will be refunded and the remainder of your order will be despatched once everything becomes available.

UK orders are delivered by Royal Mail and Interlink will require a signature on receipt. Please ensure that there will be someone at the address to receive the parcel. please examine the packaging for damage before accepting and signing for it.
 

Once you have signed for the goods in good condition, no claims for damage can be accepted. Shipping cost shown is for delivery to a UK mainland address. An over surcharge of between £10- £50 will apply to non-mainland UK locations for all courier deliveries. Please contact us for further details.


EXPORT

Our Export team will aim to despatch your order as soon as everything on the order becomes available. Export orders are despatched daily using UK mail & TnT and their local partners (Subject to Destination). Please ensure that there will be someone at the address to receive the parcel. Please examine the packaging for damage before accepting and signing for. Once you have signed for the goods in good condition no claims for damage can be accepted. Delivery charges on Export orders are calculated by destination country. Please contact our export team for Delivery charge.


RETURN POLICY

1.1  Goods Return Authorisation 
If you need to return Goods to us, then a Goods Returns Authorisation must be obtained from us for each and every return so that we are able to administratively process your return, otherwise we have no means of identifying the Goods being returned. This may result in difficulties in returning monies. You will be sent a goods return acknowledgement by email which will also include a returns label that should be printed off and secured onto the exterior of the package. The goods returned must be in the original packaging (which shall not be defaced) complete with any accessories, hangers, bagging and label tags. 

1.2  Address for return of Goods
If you need to return Goods to us for whatever reason, then please send such items to: Clothing Station Ltd.Barking Business centre.Unit 9C,Thames Road.IG11 0JP

1.3  Your right to cancel
        (a) You are entitled to cancel your Order for any reason until, but no later than the end of the 7th Working Day after the day of receipt of the Goods.
        (b) You should cancel Goods purchased from us by sending a written notice of cancellation by post or hand delivery addressed to Customer Services at Clothing Station Ltd.Barking Business centre.Unit 9C,Thames Road.IG11 0JP by e-mail to info@clothingstation.org
        (c) On cancellation of an Order, you must return the Goods to us in their original condition and undamaged. When you cancel an order, you will have to pay the carriage costs for returning the Goods to us unless we have not been able to supply the Goods as ordered and have substituted alternative Goods. You must  take reasonable care to ensure that the Goods are properly packaged so that they will not be damaged whilst in transit. If you do not arrange to return the Goods to us, then you are under a duty to make the Goods available for collection at your expense from the address to which they were delivered.
        (d) When you cancel an Order, we will refund the price paid, less any direct cost of recovering the Goods (when applicable), within a period of 30 days from the date of cancellation.

1.4  Care of Goods to be Returned
Whilst in possession of the Goods you are under a statutory duty to take reasonable care of them. We reserve the right to claim against you for Goods returned which have been made unfit for resale or damaged whilst in your possession.

1.5  Return of Defective Goods
       (a) In the event that Goods are found to be defective at any time within the first 30 days from delivery then please contact our Customer Services immediately that you become aware of the defect, ensuring that you have the item's product code available to provide to our staff.
       (b) We shall at our option repair or replace such Goods (or the defective cloth) or refund the price of such Goods at the pro-rata contract rate provided that you return the Goods to us with all internal and external producs that were delivered with the Goods.
       (c) If we have arranged for a courier collection of your product, this will normally occur between 9.00am and 5.30pm. We are unable to specify a precise collection time, and it is your responsibility to ensure that someone will be present at the collection address when the courier arrives.
       (d) On receipt by us of the returned Goods, if following the testing process the Goods are found to be in good working order without defect, we will return the Goods to you, and the carriage costs of this return will be your responsibility. Please note that if you have, in the meantime, required us to provide you with  replacement Goods before completion of the testing process, you will be liable to pay for these Goods. If, when we examine the Goods, it is evident that the defect has arisen because you have failed to follow the manufacturer's instructions as to the washing and care, or if you have altered the Goods without our  consent then we reserve the right to refuse or limit any refund.
        (e) You should note that we adhere to individual manufacturers' guidelines in respect of acceptable deviation of quality of certain items. Therefore, we reserve the right not to accept Goods considered by you to be defective if the error or fault is within the manufacturer's accepted manufacturing tolerances. If you have any doubt, please contact our Customer Services. 
 
Continue